The last time you called tech or customer support, did the experience lead to you becoming calmer and more reassured, or infuriated and frustrated? If you are like me or the vast numbers of others surveyed by professionals investigating this, you were probably angrier, more frustrated and irate […]
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Why Apologies Matter So Much
This post is a bit of a departure in that it is not just about business, productivity or leadership. It tackles a challenge we all face, whether in business, family or other relationships. And we face it over and over again throughout our lives. Maybe this season of […]
Some of My Favorite Things: Life Hack Edition
Given how busy most of us are and the ever-increasing demands on our time or attention, we are all hungry for relief. Having some simple, go-to strategies for adding efficiency and effectiveness can sometimes make the difference between feeling a sense of overwhelm and burden or […]
Too Busy to Work
Have you ever looked at your watch and realized that you have barely stopped all day – and yet, nothing important has been accomplished? This phenomenon, of being so incredibly busy that you can’t get to the really important stuff is at epidemic levels for many of us […]
Which You Is the Real You?
How authentic are you? By some peoples’ standards, if you simply speak every thought you have, however petty, mean or hurtful, you are being authentic. But for most of us, that version of “authenticity” seems a lot like being immature and irresponsible. Of course, if everything you say […]
Measure What Matters
People are measuring lots of things nowadays, and in fact there is a growing industry of devices and software for personal measurement. But despite the onslaught of technology to measure ourselves, we may not be thoughtful enough about which measurements really matter to achieving our personal and business […]
Get Your Team in Shape!
Creating high-performing teams is incredibly important. After all, who among us has been spared the drudgery of being on a terrible team where we felt our time was wasted, our opinions were not valued and the quality of the work was shamefully inadequate? Nowadays, most of us […]