Have you ever looked at your watch and realized that you have barely stopped all day – and yet, nothing important has been accomplished? This phenomenon, of being so incredibly busy that you can’t get to the really important stuff is at epidemic levels for many of us […]
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Which You Is the Real You?
How authentic are you? By some peoples’ standards, if you simply speak every thought you have, however petty, mean or hurtful, you are being authentic. But for most of us, that version of “authenticity” seems a lot like being immature and irresponsible. Of course, if everything you say […]
Measure What Matters
People are measuring lots of things nowadays, and in fact there is a growing industry of devices and software for personal measurement. But despite the onslaught of technology to measure ourselves, we may not be thoughtful enough about which measurements really matter to achieving our personal and business […]
Get Your Team in Shape!
Creating high-performing teams is incredibly important. After all, who among us has been spared the drudgery of being on a terrible team where we felt our time was wasted, our opinions were not valued and the quality of the work was shamefully inadequate? Nowadays, most of us […]
When Incompetence and Over-Confidence Co-Exist!
Considering that each of us has just an infinitesimally small fraction of knowledge when compared to all there is to know, it’s a wonder that anyone believes they are expert at anything. And for most intelligent people, the daunting reality of how much remains unknown keeps us […]
Your Feelings Don’t Matter
Many years ago when I was a personal trainer I discovered the reason that personal training works for clients, even if, like me, the trainer is singularly poor at the job. Those that hired me (and a great many did) really were not interested in my masters degree […]
Mastering Moments of Truth
Think of the last noticeable interaction you had with a business? Was it pleasant? The odds are high that the moment you will recall was not pleasant. It’s a safe bet that the one you first recall was not a positive experience. As business leaders, we must […]