How good at you are responding to rudeness with courtesy and respect? Do you find yourself experiencing disrespect at work? Everyone has both heard of and probably experienced a “toxic culture” at work. Countless hours of consulting have been spent on addressing these complicated ecosystems that undermine motivation […]
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The Bottoms of Plates
I remember visiting some friends when I was in college. They were three women sharing an apartment, and two of them were gossiping about a third roommate’s meager housekeeping. As they complained, one said to the other “…and she never even turns over a plate to wash […]
When You Are Dead
Have you ever tried to imagine your own memorial service, or the obituary that announces it? What will people say about you, and how will they feel about the person you have been. We have all seen movies and read books in which the chief conceit is that […]
The Myth of the Empty Inbox
Are you organized? Do you think of yourself as being ahead of the curve? Are you efficient? Productive? Whatever your answer to those questions, I suspect that sometime over the decade we have lived in this digital world, you have felt overwhelmed by a bloated email inbox. In […]
Empty Promises
Does anyone listen to you as though your words could move worlds? In our lives, we use our language loosely. When you hear a friend suggest she will stop smoking, or a colleague say he wants to start exercising, or when you yourself mention undertaking a new project […]
Did You Make the Right Decision?
There is a very real and important distinction between how people make important, strategic decisions both in life and business. On the one hand, there are those who reach decisions very quickly, and then there are those who reach decisions after significant pondering. At the same time, we […]
You Think You’re a Great Listener? You’re Probably Not!
The last time you called tech or customer support, did the experience lead to you becoming calmer and more reassured, or infuriated and frustrated? If you are like me or the vast numbers of others surveyed by professionals investigating this, you were probably angrier, more frustrated and irate […]
Why Apologies Matter So Much
This post is a bit of a departure in that it is not just about business, productivity or leadership. It tackles a challenge we all face, whether in business, family or other relationships. And we face it over and over again throughout our lives. Maybe this season of […]